FAQ’s About True North Recovery Services and Programs

How can I get into your program?

Your first step is to call, walk-in or apply online. You will need an assessment and completed intake application to engage in treatment. If you have had an assessment in the last six months, we may be able to use some or all of that information to develop a treatment plan and begin treatment. We have walk-in and scheduled assessments available. Give us a call at 907.313.1333 and we can walk you through the process.

Do you provide residential treatment?

Yes, True North Recovery currently offers level 3.1 and 3.5 clinically managed residential services for men and women over the age of 18.

How much do assessments and treatment cost?

Assessments and all TNR services are covered by Medicaid. If you have no insurance, we can assist you to find out if you are Medicaid eligible and help fill out an application. We only accept Medicaid for payment and will help you locate another provider if you have another insurance type. If you are without insurance and not eligible for Medicaid, we will work with you on a case-by-case basis for self-pay, using a sliding fee scale.

What is the difference between residential treatment, outpatient, and recovery residence?

In residential treatment, you live and receive your treatment classes on site. There is 24-hour staff on site and present at all outings (recovery meetings, store runs, etc.).

In Outpatient and Intensive Outpatient Treatment you live independently or in one of our recovery residences and attend treatment classes at our outpatient building.

Our recovery residence program allows you to attend outpatient treatment while also obtaining and maintaining employment, attending school, strengthening family relationships, and building recovery capital. This is a recovery residence program and not independent living; you are expected to follow all recovery residence program policies and protocols. You can download the recovery residence program handbook by clicking on the Forms tab above. 

Please refer to the Services tab for more details on each of these programs.

Do you do bed to bed transfers, and/or accommodate for E.M. (Electronic Monitoring) and PED (Pretrial Enforcement Division)?

Both our Residential Treatment and Recovery Residence programs can support E.M. and PED requirements upon release. If your E.M. requires a telephone line, you would be required to hook up and pay for that service separately from your recovery residence program fees.

Is True North Recovery recognized by ASAP (Alcohol Safety Action Program) and OCS (Office of Child Services)?

True North works closely with ASAP (Alcohol Safety Action Program), OCS (Office of Child Services) and the Therapeutic Courts to provide the best coordination of care for our participants. Our staff comes alongside to advocate, provide peer support, case management and promote success in fulfilling the requirements of these programs while engaged in treatment.

Can you be on MAT (Medication Assisted Treatment), while participating in your program?

Yes, there are many pathways to recovery, including MAT (Medication Assisted Treatment). We would love to customize a treatment plan that works best for you.

How long are your treatment options?

Everyone’s treatment program looks different, and the length of time fully depends on you and your individual needs as you work through your customized treatment plan. The average length of residential treatment is 3-5 months. The average length of outpatient is 3-9 months. We have an “aftercare program” for those still minimally engaged. The average length of stay in our recovery residence program is 6-12 months.

If I’m living in your recovery residence program, will I be able to go on overnight passes?

Our recovery residence program does have some limitations regarding overnight requests during the first phase; however, we fully support reconnecting to family and loved ones and will work with you to ensure those connections are not limited.

Can couples participate in treatment at the same time, as well as in your recovery residence program?

Couples are welcome to participate in our recovery residence program; however, they are not housed in the same residence and are not permitted at any other recovery residence outside of their own. We have a wide variety of group sessions and times which ensures everyone is provided a safe space for processing and allows everyone the opportunity to grow within their own recovery program. Couples are not permitted to be in residential treatment at the same time. We will help find another program for your partner.

Will I be able to see my family and loved ones?

We recognize the importance of family support throughout your recovery journey. While participating in residential treatment, we have visitation on Sundays for approved visitors. You are also able to request an offsite pass, depending on which phase you are on. We greatly encourage families to join us at events that True North Recovery puts on throughout the year.

While participating in outpatient and recovery residence programs there are no restrictions on family time if it does not interfere with your treatment groups or peer support sessions. 

Can I work while in your residential program?

For our residential treatment program, working is not permitted. Working and or completing community work service is a requirement after the first 6 weeks of our recovery residence programs.

Do you report to my PO/Attorney of my progress?

Your privacy is our number one priority and your time with us is protected under HIPAA and 42 CFR Part B. We cannot release any information regarding your treatment without your expressed release of that information. However, if you are on release conditions that require communication with your PO/Attorney, are participating in CRP/Wellness, FIT court, or ASAP, we are required to provide updates on your time with True North Recovery. 

What if I don’t want anyone to know I am here?

Your time with True North Recovery can be private, as long as you are not required by one of the above-mentioned reasons. We will not share your identity or information with anyone that you have not provided a signed ROI allowing them information.

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